The Assistant Store Manager is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.
The team works in the spirit of Integrity, Respect, Accountability and Teamwork.
MAIN RESPONSIBILITIES
PEOPLE MANAGEMENT
* Coach and support the team to deliver customer experience and business goals
* Recruit, on-board train and support the team to deliver the customer experience and business goals
* Support in ensuring all the store planning and annual leave is in line with the business needs
* Coach the team on: products, make up application technique and selling techniques in order to deliver the KIKO customer experience
CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
* Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager
* Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex)
* Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager
* Completion of all BeKIKO dossiers, quizzes and training elements
* Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss)
PROCEDURES & POLICIES EXECUTION
* Guarantee that stores are compliant with all KIKO standards and procedures
* Guarantee the compliance with store procedures (KIKO STORE BOOK).
* Guarantee the execution of the promotional calendar.
* Guarantee all operational procedures are adhered to in store and that the store is compliant
* Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.
* Minimum of 4 years of experience in a similar role within the retail industry
* Demonstrated leadership skills and the ability to effectively manage a team
* Excellent communication and interpersonal skills
* Strong organizational and time management abilities
* Proven track record of achieving sales targets and driving business growth
* Knowledge of inventory management and visual merchandising
* Ability to analyze sales data and make informed decisions
* Flexibility to work evenings, weekends, and holidays as required
* Proficiency in using point-of-sale (POS) systems and other retail software
* Passion for the beauty industry and familiarity with KIKO MILANO products
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