Be part of a dynamic story. Our brand is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985.
About the Role
Our stores are the lifeblood of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our brand is all about.
* Leading the store teams to drive sales, minimize losses, and create an exceptional customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
* Identify opportunities to grow the business and improve performance through collaboration with others.
* Maintain corporate visual merchandising directives and standards for sales floor and back room.
* Work alongside the visual merchandising team to ensure clear communication and understanding between VM and store teams.
* Partner with store management team to build on business opportunities and achieve company objectives.
You will be responsible for:
* Ensuring accountability of staff in building a repeat customer base by providing unparalleled service.
* Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
* Communicate to the Store Manager what is driving sales and discuss any issues/priorities, to develop strategies to maximize business.
* Ensure weekly visual presentation action plans.
* Analyze store level reports and create action plans to improve results.
* Assist with manpower planning, identification, recruitment, interviewing and hiring processes, Recruit store personnel with diverse perspectives, experiences and backgrounds.
* Work with the Store Manager to build bench strength for key positions, including possible successors.
We are looking for someone who:
* Connects with consumers and has previous track record of supervisory or specialist roles within a premium or luxury brand.
* Has previous people management experience and acts to resolve conflict and disagreements effectively.
* Is an effective communicator with ability to cultivate belonging You collaborate to win and recognize achievements of others.
* Courageous in giving feedback that promotes positive behavioral change.
* Adapts quickly and works at pace.
* Is energetic and inspires trust showing presence on the shop floor.
* Approach all issues with a 'can do' approach and make informed decisions to find solutions.