About Us
We are part of Lookers Motor Group Limited, which includes Charles Hurst Limited who are one of the leading automotive retail groups in the UK and Republic of Ireland. Across the group, we represent 30+ manufacturer brands, offering a wide selection of new and used vehicles. We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market-leading rewards and benefits package.
Contract Type:
Permanent, Full Time
Salary:
€32,000 – €38,000 per annum
Working Hours
Monday – Friday 8.00am – 6.00pm, with
one early finish per week
Saturdays on a rota basis (1 in 4): 8.00am – 1.30pm
Location:
Audi Dublin Centre
Audi Dublin Centre
are recruiting for a dedicated
Service Advisor
to join our Aftersales Team.
Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to the Aftersales Manager, who will support your ongoing development and help you build on your knowledge and experience alongside the wider team. This is an excellent opportunity to establish a strong and rewarding career within the automotive industry.
As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development programmes. This is a truly exciting opportunity with clear potential for career progression.
Responsibilities
* Booking MOTs, services, and other repair work for customers
* Advising customers on warranty cover and upselling additional parts and accessories where appropriate
* Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
* Managing a high volume of customers daily, including telephone calls and online booking enquiries
* Informing customers of turnaround times and ensuring clear communication throughout the service process
* Maintaining accurate customer records and updating systems when bookings are made
As a Service Advisor in our busy dealership, you will bring energy, a warm personality, and a genuine passion for delivering a first-class customer experience every time. You will have excellent communication skills, the ability to build rapport easily, and confidence explaining technical information in a clear and concise manner.
Previous experience using
Kerridge / ADP
would be advantageous, as well as familiarity with other essential dealer systems.
You will be a strong team player who can also work independently using your own initiative. We would love to hear from you if you have experience in a similar role within the automotive industry and a genuine passion for customer service and cars.
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Benefits Include
* Competitive salaries with clear pay scales as you develop.
* Generous annual leave allowance that increases with length of service.
* Enhanced maternity leave, adoption leave (6 months full pay), and paternity leave (2 weeks full pay).
* Life assurance.
Health & Wellbeing
* Aviva Care – Digital GP, Second Medical Opinion, Bereavement Support
* Private Medical Insurance.
* Eye care vouchers
* Cyclescheme
Leisure & Lifestyle
* Discounted gym memberships.
* Exclusive shopping discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great team and we celebrate and encourage success at all levels.
We are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole selves to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check. For roles that require driving, a driving licence check will also be carried out. All offers of employment are subject to a 6-month probation period from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.