Main purpose of the role:
Manage and motivate your team, ensuring the store operates efficiently and effectively, and provide our customers with the very best customer service experience at all times.
The ideal candidate will have/be:
- 2 years' experience in a customer service facing role is desirable
- Excellent communication skills
- The ability to work as part of a team in a fast-paced environment, ability to multi-task under pressure
- The ability to organise work, delegate responsibilities, and support team members in the store.
Main duties:
- Actively live Centra brand values, i.e., Proud, Energetic, Imaginative, and Community-Based
- Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
- Set the standard for other employees regarding rotation, merchandising, and facing off
- Assist in the induction, training, and development of employees
- Deal with all customer queries efficiently, professionally, and consistently with store policy
- Engage with new initiatives and embrace new ways of working.
#J-18808-Ljbffr