Reporting to the Senior Director of Product Management, the Technical Writer builds and produces product documentation for existing and emerging products in our fast-paced environment.
Essential Duties/Responsibilities
* Use critical thinking skills and understanding of products and technology to write accurate, well-organized, and useful documents for the given audience.
* Develop product expertise by interviewing subject matter experts, performing technical research, and using the product you are writing about.
* Ensure accuracy of documentation by testing documents against software.
* Identify contradictions between specifications, design, and documentation.
* Work independently, and with other writers as warranted, to ensure that documentation projects meet content and schedule objectives.
* Collaborate with team members to implement an information architecture that maximizes content reuse and consistency across products.
* Prepare weekly status reports.
* Other duties as assigned.
Knowledge, Skills and Abilities Required
* Can analyze and extract pertinent information from Product Management, Project Management, Engineering, and Marketing teams
* Possesses excellent written and oral communication skills and uses those skills to build strong relationships with internal stakeholders and cross-functional teams
* Understands best practices for writing documentation intended for localization
* Is familiar with the Software Development Lifecycle (SDLC)
* Has a working knowledge of Microsoft Word and Microsoft PowerPoint, including applying template styles and updating master slides
* Has a working knowledge of Atlassian Confluence and Jira
* Is focused, flexible, efficient, and attentive to details
* Has basic knowledge of MadCap Flare
* Enjoys digging into CSS to shape the look and feel of product documentation
* Can research solutions to issues experienced with authoring tools
Education and/or Experience
* University degree in English, Writing, Communications, Computer Science, or related field preferred; or equivalent experience
* 5+ years of experience in a technical writing capacity
* Experience with relevant technical tools and environment including authoring tools, CMS tools, communication best practices, style/format/structure guidelines, visualization techniques, and best practices for content translation
Disclaimer
Cofense is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [protected class] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, physical or mental disability, marital status, genetic information or any other status or characteristic protected by applicable national, federal, state or local laws and ordinances. We adhere to these commitments in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline.
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