Contribute as part of a global team of developers and consultants to ensure 24‑hour customer support, which may require working non‑standard hours or weekend shifts.
Minimum Qualifications Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience troubleshooting and advocating in a customer‑facing environment, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience with incident management and response in a distributed systems environment.
Preferred Qualifications5 years of experience in a technical role such as Site Reliability Engineering, Technical Solutions Engineering, Software Engineering, Customer Engineering, or professional services.
Experience in applying SRE principles to improve the reliability and performance of systems.
Experience with facilitating resilience exercises and post‑incident reviews.
Experience in managing technical escalations and communicating with executive stakeholders.
Ability to lead and influence in a collaborative, cross‑functional environment and also analyze systems, specifically Non‑Abstract Large‑Scale System Design (NALSD).
Excellent communication and people skills with the ability to convey technical concepts to diverse audiences.
Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Project Management, Consulting, and Engineering Information Services and Technology, Information and Internet Google is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
See also Google's EEO Policy and EEO is the Law.
If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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