Overview
Hanley Energy is a globally recognised award-winning innovator in energy management, critical power and data centre control solutions for a diverse range of business sectors. Headquartered in Ireland and with offices in the US, Sweden, Australia and Germany, we have a wealth of experience and expertise in supplying, designing, installing and supporting energy monitoring and management systems, critical power and data centre control solutions for a range of Irish and international clients in a variety of business sectors.
Responsibilities
* Salesforce – CRM / ServiceMax (SVMX) / Other Managed Packages User & Org Management: Provision/deactivate users; maintain Permission Sets/PSGs, profiles, roles, queues, and teams.
* Configuration: Update page layouts, Lightning apps, record types, list views, compact layouts; create fields, validation rules, duplicate rules, assignment rules, approvals.
* Automation: Build and maintain low-code automations in Flow (record-triggered and scheduled); follow guardrails and basic testing steps.
* Support & Triage: Work the ticket queue; troubleshoot login/access, page performance, and Flow errors; escalate complex issues early.
* Release & Change (junior scope): Build in sandboxes, follow test steps, support UAT sign-off, and deploy changes using DevOps Center (or equivalent) under guidance.
* Environment Hygiene: Keep naming conventions tidy; assist with sandbox refresh cadence and basic seed data for UAT.
* Security & Compliance: Apply least-privilege access, review FLS/sharing issues; support SSO/MFA onboarding; assist with audits (field history, login history, setup audit trail).
* Stakeholder Enablement: Write short release notes, quick guides, and deliver bite-size training sessions/office hours.
* Clocking Application & HR System Integration Day-to-Day Operations: Monitor the clocking application and ensure data is flowing correctly to HR systems (especially joiner/mover/leaver processes).
* Accuracy & Compliance: Work with Payroll/HR to validate data and resolve discrepancies quickly.
* Troubleshooting: Track data flows to other enterprise systems (e.g., SAP/SAP B1) and escalate integration issues with clear notes and screenshots.
* Power BI Report Creation & Updates: Build and update reports based on clear business requests; keep visuals simple and consistent.
* Enhancements: Tweak layouts, slicers, and drill-throughs to improve readability and adoption.
* User Support: Provide basic “how-to” help and short walk-throughs; create quick reference notes.
* Governance Basics: Use agreed names, folders/workspaces; keep simple documentation so others can find and understand content.
* Ways of Working Communication: Give clear, timely updates on tickets and small projects; flag risks before they bite.
* Documentation: Keep change notes, checklists, and simple SOPs up to date.
* Collaboration: Work closely with BizOps, IT, Sales/Service leaders, and external vendors/ISVs.
Required Skills & Experience
* 1–3 years administering SaaS platforms (Salesforce, ServiceMax/SVMX, or similar).
* Salesforce Administrator certification (required) or exam passed/booking confirmed.
* Practical Salesforce admin skills: Flow, page/layout changes, fields/validations, permission design, basic SOQL for troubleshooting.
* Proven experience supporting users and triaging issues across multiple platforms.
* Clear written communication; service-oriented, patient, and organized.
* Able to manage multiple tasks, prioritize, and meet deadlines in a fast-paced environment.
* Comfortable creating/updating Power BI reports from existing datasets; basic DAX and Power Query for column clean-ups and merges.
* Experience with system integrations (APIs, iPaaS, ETL) and working with vendors.
* Experience with SAP Business One or a similar ERP.
* Additional Salesforce certs (Advanced Admin, Platform App Builder) or domain certs (Sales/Service Cloud, CPQ) a plus.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Purchasing
Industries
* Transportation, Logistics, Supply Chain and Storage
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