To follow agreed Brand Standards for service of Food & Beverage To serve all our guests in a friendly, efficient and professional manner To ensure cleanliness levels are maintained to a high standard in the bar and restaurant To greet all guests in a warm and friendly manner To ensure the correct uniform including name badge is worn at all times All staff should be presentable at all times and in adherence with the grooming standards in the staff handbook To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times To ensure any complaints and incidents are brought to your manager or supervisors attention at the time