*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful. The ideal Success Guide is organized, agile, and passionate about Cloud Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams. **Responsibilities*** Provide prescriptive recommendations, best practices, and technical advice for improving adoption* Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements* Become an expert in Marketing Cloud and related products* Help customers consistently achieve their business outcomes* Generate positive feedback from customers, internal teams and leadership* Show continued professional growth and development**Required Qualifications & Skills*** 4+ yrs relevant experience (Marketing Cloud Engagement)* Certifications: Salesforce Administrator and* Marketing Cloud Email Specialist or Marketing Cloud Administrator* Proven ability to quickly learn new technologies* Consultative and customer-focused approach and engagement style* Ability to navigate, escalate, and lead efforts on complex customer requests* Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)* Ability to prioritise, multi-task, collaborate with team members and perform effectively under pressure* Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviours for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)* Fluent in French**Preferred Qualifications & Skills*** Trailhead Ranger* Agentblazer Champion Status* Nice to Have:Experience in Marketing on Core, Personalization or IntelligenceMarketing Cloud Consultant or Marketing Cloud Developer CertificationUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.### ### ### ### ### ### ### ###
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