Overview
Onboarding Specialists warmly welcome our newest Salesforce customers post-sale as part of the implementation process, to ensure a positive initial experience with Salesforce and the achievement of customer business objectives. This role focuses on helping customers achieve rapid time to value, while helping them build a strong knowledge foundation for future growth with their chosen Salesforce clouds/products and the broader Salesforce Platform. Acting as a trusted advisor to support customers during the onboarding phase and enable their pre-implementation readiness, our team collaborates with internal stakeholders and customers to guide initial onboarding conversations. We are looking for a passionate, customer-centric, and results-oriented learner with a positive attitude who is agile in the face of a dynamic environment to join our team. Your work will directly influence customer experience, setting the stage for long-term engagement and success. By delivering outstanding value in the initial stages of the customer’s journey, you will contribute to our customers’ success and reinforce Salesforce\'s reputation as an industry leader.
Job Responsibilities
* Become a Salesforce subject-matter expert for specific Salesforce products focusing on accelerating the initial "time to value" for new customers
* Be the customer’s first point of contact post-sale and welcome them warmly into the ecosystem
* Deliver virtual 1:1 engagements to educate and empower our customers to achieve business value using the Salesforce Customer 360 Suite of Products
* Use consulting skills to uncover initial business use cases and objectives, setting the stage for long-term customer success
* Provide relevant recommendations specific to customers’ business needs
* Build positive relationships with both internal and external business partners, contributing to broader goals and growth
* Actively leverage and contribute to the overall knowledge base and expertise of the community
Required Qualifications and Skills
* 2+ years experience with Salesforce as an Administrator
* Languages - Proficiency in English and Italian is essential
* Business Acumen - ability to discuss customer’s business needs and expected business value across various industries and company sizes
* Communication Skills - convey ideas and solutions clearly and effectively
* Presentation Skills - ability to hold the attention of and speak to a varied group of stakeholders from Admin to C-suite
* Consultative Engagements with Customers - experience consulting customers on their business objectives and business strategy. Customer-focused approach and engagement style
* Relationship Builder - personable and energetic, able to create rapport with our customers and provide a warm welcome
* Technical Acumen - experience with software solutions and ability to learn new technology fast
* Problem solving skills - thinking on your feet and finding solutions independently or in a group setting
* Organizational Change - accepting change as a constant and ability to thrive in a dynamic environment
Advantageous
* Certified Salesforce Administrator
* Project management - understanding of Project Management principles
* Software implementation - experience with successful software implementation/roll outs, in-depth understanding and the ability to effectively communicate on the topic of developing a successful Implementation Strategy
* Data literacy - ability to create and read reports and data
* Ability to prioritize and perform effectively under pressure
Benefits and Accommodations
Unleash Your Potential. When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. We are committed to an inclusive recruitment process and provide accommodations upon request.
Equal Opportunity and Accessibility
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality and an inclusive workplace, free from discrimination. Know your rights: workplace discrimination is illegal. All employees and applicants are assessed on merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, political viewpoint, or other legally protected classifications. This policy applies to recruiting, hiring, job assignment, compensation, promotion, and everything in between.
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