We are looking for professionals with at least
1 year of experience
in
Banking
,
Financial Services
, or
Insurance
either
in Ireland
or
serving the Irish market from abroad
that are looking for a new challenge in Lisbon, Portugal
About the Role
As a Banking Customer Support professional, you will be the first point of contact for customers via chat, phone, and email. You will solve issues, provide guidance, and ensure a smooth and empathetic experience. In this dynamic role, you will handle a variety of banking enquiries, from general questions to complex cases such as fraud, disputes, and complaints.
Location:
Lisbon, Portugal
Schedule:
Monday to Sunday, 24/7 (40 hours per week: you will be assigned for a daily working time of 8 hours with an additional hour lunch break).
Key Responsibilities
* Provide fast, effective customer support via chat, phone, and email.
* Manage cases from start to resolution, including fraud, disputes, and complaints.
* Support vulnerable customers with empathy.
* Share knowledge to enhance team performance.
* Stay adaptable to changing priorities.
Key Skills & Attributes
* Strong communication and problem-solving with a customer-first mindset.
* Fair, balanced decision-making in complex situations.
* Empathy and emotional intelligence.
* Attention to detail in financial and regulatory tasks.
* Adaptable and resilient in a fast-paced environment.
Relocation Package
(for international candidates)
We offer full relocation support to make your move to Portugal as smooth as possible:
* Accommodation included:
a private room in a shared TP apartment, with all bills paid (electricity, water, internet) and cleaning service twice a week included.
* Full relocation assistance:
we cover costs and handle all logistics.
* Local language classes
to help you settle in.
* Annual travel expenses
to your home country.
* Legal and administrative support
with visa applications, ID cards, housing, and more.
Why Join TP Portugal?
At TP, we're not just filling seats; we're building something that matters.
We're proud to be:
* One of the
Top 25 Companies to Work for in Europe
(Great Place to Work)
* Recognized as
Best Job Creator
and
Top Exporter
by Exame Magazine
* 14,000+ employees | 67 markets | 37 languages | Endless growth
Our team is
multicultural, ambitious, and laser focused.
We're tech-forward, results-driven, and obsessed with delivering top-tier customer experience and innovation. With a multicultural, highly qualified, and deeply specialized team, we offer a wide range of integrated omnichannel solutions.
See what life at TP looks like
Check out our LinkedIn