*An Post Insurance Job Advert**Job Title:* Customer Service Representative*Location:* Athlone*Reporting To:* New Business Team Leader*Role: *To be responsible for reviewing and processing documentation in relation to new insurance policies.*Benefits:** *TOIL (Time Off In Lieu)** *Company Pension** *Onsite Parking** *Company Events**Key Areas of Responsibility:** Review and process documents in relation to new insurance and renewal policies.* Handle inbound and outbound calls to customers who have yet to return documents.* Respond to customer's emails in relation to outstanding documents.* Follow up on pending files on a daily basis.* Review various cancellation reports and follow up accordingly.* Process Account Reconciliations as required.* Review various reports on a daily basis to include Out of Sync and Unapplied reports.* Ensure Compliance Standards are being achieved.* Adherence to all Company policies and procedures.* Ensure overall team targets are achieved, to include daily administration processing, monthly cancellations and phone service levels.* Liaise directly with customers and other internal departments to resolve any outstanding issues regarding queries and documentation and escalate as appropriate.* Assist other areas of An Post Insurance as required.* Meet and greet customers in reception with documents for new policies.* Work on a roster basis to include Saturdays.* Responsible for continuous improvement to existing processes and procedures: identify re- occurring issues/queries with the aim to resolve permanently through training, communication and problem solving skills.* Document Scanning –required to organise files for onward delivery to Billpost for scanning for staff in Athlone Office.*PERSONAL SPECIFICATION*_*Essential Requirements*_* Leaving Certificate or Equivalent.* Competent in Microsoft Word, Excel, Email and general computer skills.* Ability to work on your own and as part of a team.* Ability to ensure that excellent Customer Service Standards are maintained at all times.* Excellent written and spoken English, Time Management and Attention to detail.* Ability to meet tight deadlines and react to situations quickly, efficiently and professionally.* Strong Communication and Interpersonal Skills.* Execution & "Can do" attitude with an excellent organisational skills and ability to multi task.* A willingness to undertake Insurance Exams.* Flexibility and willingness to work additional hours during busy periods._*Desirable Requirements*_* Conscientious & Professional.* Proven track record working within the Financial Services industry.* Fluency in the Irish Language.Job Types: Full-time, PermanentPay: €26,000.00-€27,000.00 per yearAdditional pay:* Overtime pay* Performance bonusBenefits:* Bike to work scheme* Company events* Employee assistance program* Employee discount* On-site parking* Wellness programSchedule:* 8 hour shift* Day shift* Monday to Friday* No weekends* OvertimeAbility to commute/relocate:* Athlone Business Park, Athlone, CO. Westmeath: reliably commute or plan to relocate before starting work (required)Education:* Leaving Certificate (preferred)Experience:* customer service: 1 year (preferred)Language:* English (preferred)Work Location: In person