About This Role
We are seeking a seasoned professional to join our Customer Success team as a Client Growth Manager. In this role, you will oversee the post-sales lifecycle for our users, ensuring they maximize the value of their investment. Your partnership will drive user success, increase retention and expansion, and support mutually beneficial renewal outcomes.
The Ideal Candidate
We are looking for an analytical and meticulous individual who enjoys engaging customers to investigate issues and deliver insights. You will work closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Your strong business sense and understanding of underlying drivers and strategy of our users' businesses will be essential in driving growth and success.
Your Key Responsibilities
- Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of our enterprise customers
- Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
- Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
- Perform business reviews to align on user priorities, review payments performance metrics, share product roadmap and provide guidance on how to optimize the value from our services
- Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the user experience
- In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.
Requirements
- 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
- Strong analytical skills
- Excellent operating rigor including organizational and time management skills
- Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
- History of success as a consultant, pre-sales, technical account management, or equivalent
- Proven track record of achieving targets and goals, preferably in a sales setting
- Track record of managing large, complex projects and/or programs
- Has handled difficult customers or situations and can demonstrate resolutions
What We Offer
- A dynamic and supportive work environment that fosters growth and development
- Opportunities for career advancement and professional growth
- Competitive salary and benefits package
- Equity ownership in the company
- Flexible working arrangements and remote work options
- Access to cutting-edge technology and tools
- Collaborative and diverse team culture