Senior Product Specialist - Fraud SolutionsJoin to apply for the Senior Product Specialist - Fraud Solutions role at MastercardOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.OverviewThe Issuer Fraud Solutions team at Mastercard delivers technology, products, and services that facilitate seamless, fast and secure payments across the network and the internet of things (IoT). These solutions leverage the latest technology, a vast array of data resources, and artificial intelligence (AI) to provide services that benefit the entire payments ecosystem.Additionally, the goal of the team is to protect and ensure the integrity of the payment system including physical and digital channels by delivering fraud management and mitigation products that address the entire account lifecycle and work equally to ensure a positive experience for consumers.ResponsibilitiesThe Sr. Specialist, AI Fraud & Decisioning Solutions will execute the strategy of Expert Support, to help customers see the full value of the Artificial Intelligence suite of products by maximizing product usage through:Improve visibility of customers performance on risk management across portfoliosImprove customer knowledge and understanding of Mastercard's fraud solutionsIncrease and optimize utilization of Mastercard's fraud solutionsOptimize usage of the Mastercard network and authorization strategiesEngage regularly with customers to capture their experiences with our services and identify opportunities for continuous improvementAnalyze customer performance and trends for risk management KPIsCollaborate closely with product leads regionally and globally to drive customer engagement and provide feedback to the product development and management teamsIdentify areas of product cross sell among the suite of AI fraud solutionsBuild case studies and reports at a regional level to incorporate in internal and external communicationsWork closely with clients to improve processesSolve complex issues that drive new and insightful resultsInfluence the performance of fraud globallyRoleAssess customer’s authorization and fraud performance via structured dataGenerate authorization and fraud performance presentations that reflect the customer’s realityCapture customer’s understanding of Mastercard’s AI based fraud solutions and tailor training sessions to level-set knowledgeBuild and deliver risk performance reviewsBuild and deliver product utilization reviewsSupport customers during fraud attacksManage customer onboarding activitiesCommunicate customer feedback to appropriate teams to enhance the client experienceAssist with customer training and creating best practice documentation including industry knowledge and platform useSupport the resolution of customer specific issues/concernsAll About YouBachelor’s degree in business, marketing, finance, information systems or a related fieldExperience in fraud managementExperience in customer relationship managementTechnologically savvy with the ability to understand and translate complex technical details into simple business conceptsStrong analytical skills with ability to mine and interpret dataStrong organizational skills with the ability to learn quickly and multi-task across multiple projects concurrently in a fast-paced environmentExcellent communication and interpersonal skillsExperience interacting with customers and asking effective, forward-thinking questionsKnowledgeable in key metric identification for driving and maintaining healthy business performanceMust have excellent computer skills and be highly proficient in MS Word, MS Excel, PowerPointFlexible and solution-oriented, comfortable dealing with ambiguityExcellent relationship building skills; able to build and maintain strong, positive working relationships across multiple business functions and regionsCorporate Security ResponsibilityAbide by Mastercard’s security policies and practicesEnsure the confidentiality and integrity of the information being accessedReport any suspected information security violation or breachComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelinesSeniority levelAssociateEmployment typeFull-timeJob functionSales and Business DevelopmentIndustries: Financial Services, IT Services and IT Consulting, and Technology, Information and InternetReferrals increase your chances of interviewing at Mastercard by 2xLocation: Dublin, County Dublin, Ireland
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