Service Engineer
Responsibilities will vary depending on the specific assignments, but generally include:
Accessing and managing job assignments through the designated mobile system, following training provided;
Promptly notifying the line manager and scheduling team of any issues that may impact arrival at a scheduled job, so that customers can be informed accordingly;
Contacting customers at the start of the day with an estimated arrival time and providing updates in case of delays;
Conducting visual risk assessments for each task and escalating any concerns to the line manager;
Recording and reporting parts usage in line with procedures, ensuring all parts are appropriately accounted for, particularly when dealing directly with end users;
Delivering a high standard of customer service, including discussing recommendations, service options, and potential upgrades, and documenting these in reports;
Performing regular inventory checks on vehicle stock or stored equipment;
Participating in on-the-job training and attending additional training as required;
Communicating effectively with customers on-site, keeping them informed of progress, issues, or changes, and involving the office where unexpected costs arise;
Using provided navigation tools to plan efficient travel routes, with vehicle tracking in place for safety and verification purposes;
Maintaining company vehicles and equipment in accordance with internal policies;
Completing any additional tasks assigned by the line manager as part of normal business operations.
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