We are seeking a strong Customer Service Representative to deliver high-quality support to clients within a fast-paced, service-driven environment.
This role focuses on managing customer interactions, processing orders, and ensuring a seamless customer experience while working closely with internal teams.
Responsibilities Provide professional support to customers via phone, email, and online platforms Process orders and customer requests accurately, ensuring adherence to internal deadlines Monitor delivery timelines and follow up on outstanding orders Handle customer complaints, ensuring timely resolution and appropriate escalation where required Work closely with operations, logistics, sales, and finance to deliver a consistent customer experience Maintain up-to-date knowledge of products, services, and promotions to effectively support customers Contribute to ongoing process improvements and support cross-functional initiatives Take on additional responsibilities such as system or process specialist roles as experience develops Skills and Experience Strong working knowledge of ERP systems such as SAP or Oracle and CRM platforms such as Salesforce desirable Highly organised with strong attention to detail and accuracy Excellent communication skills with a customer-focused approach Ability to manage multiple tasks in a fast-paced environment Strong interpersonal skills with a positive and professional manner Self-motivated with a high level of accountability for customer satisfaction Comfortable working as part of a team in an international environment Relevant qualification or minimum three years' experience in a customer-facing role