Business Sector: Retail Trading
Job Title: Retail Horticulturist
Job Purpose: Manage the day-to-day operations of the departments to deliver a store that is a destination for service to the local area. Support the activities of the line manager. Combining expertise, creativity, and a commitment to sustainability, help drive the success of the garden center.
Reporting to: Branch Manager
Location: Arrabawn Tipperary, Athenry
Responsibilities:
* Drive profitable sales and achieve consistent results
* Achieve KPI monthly/yearly targets
* Execute store-specific plans
* Contribute to team meetings to drive the business forward
* Organize store-specific promotions and execute setup
* Support development of categories & key lines
* Collaborate on market research to provide the best product range for customers
* Cross-sell products to increase purchase amounts
* Maintain accurate inventory and books to control stock loss
* Minimize stock and margin loss through sales process
* Ensure effective and timely restocking
* Ensure stock availability to prevent customer inconvenience
* Provide excellent customer service and meet service targets
* Handle customer queries professionally, including via telephone
* Process payments and manage POS enquiries
* Maintain high standards of store presentation
* Establish effective communication with team members
* Resolve customer complaints effectively
* Act as a brand ambassador for the company
* Utilize personal experience to guide and support team members
* Conduct competitor visits for business opportunities
* Attend sales conferences for supplier interaction and training
* Follow health and safety procedures
* Develop leadership skills through personal development plans
* Be flexible during peak times to support store needs
* Engage with other stores for idea sharing and growth
* Work across various departments and stores as needed
* Support themed events and seasonal merchandising
* Ensure proper care and maintenance of plants
* Maintain high standards of display and merchandise effectively
* Handle customer complaints responsibly
Qualifications/Skills:
* Relevant retail sales experience
* Extensive plant knowledge
* Understanding of sustainability and trends
* Excellent communication skills (written and verbal)
* Strong customer service focus
* Ability to work independently
* Proficient in Microsoft Office and IT systems
* Superior product knowledge
* Commercial awareness
* Positive attitude and customer satisfaction focus
* Attention to detail
* Willingness to learn and develop
* Coaching experience
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