About the Role
The ideal candidate will be responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency.
This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues.
The Chief Engineer serves as an expert technical resource interacting with onsite Engineering Operations Technicians (EOT) and any third party vendors.
They are expected to be a singular focal point for all facility operations and to support Amazon within its owned and operated data centers.
The role requires strong problem-solving skills, attention to detail, and effective communication abilities.
The successful candidate must have experience in data center operations, maintenance, and repair.
A bachelor's degree in Electrical/Mechanical Engineering or equivalent is required.
Experience in project management, team leadership, and customer service is also essential.
The Chief Engineer will oversee the day-to-day operations and maintenance of mechanical and electrical equipment in data centers.
They will operate independently with limited direct management and assist in the design and build out of new facilities.
The role will be based in Dublin area, however flexibility is required to travel to other locations within the EMEA region if required.
Key Responsibilities:
* Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in data centers
* Operate independently with limited direct management
* Assist in the design and build out of new facilities
* Act as an escalation point for all facilities-related issues within the data center region and work OT hours as needed to support site stability
* Perform root cause analysis of equipment failures
* Troubleshoot and report of facility and data sever-level events within internal SLA
* Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams
* Provide training and guidance to Engineering Operations Technicians and assisting in recruiting efforts for the same
* Ensure all safety procedures are adhered to by vendor and Amazon staff
* Utilize internal Change Management Systems to manage building workflows
* MV/LV Isolation to facilitate MV maintenance
* Provide metric availability reporting on a weekly basis
* Communicate complex technical information to a non-technical audience
Competencies:
* Ability to solve problems at their root, stepping back to understand the broader context
* Aptitude for troubleshooting and problem solving
* Ability to maintain SLAs through the implementation of proactive issue detection and immediate response
* Proven experience of reading SLDs and control schematics
* Ability to follow support procedures, system documentation, and issue tracking entries into a trouble ticket system
* Shows good judgment and instincts in decision making
* Ability to prioritize in complex, fast-paced environment
* Ability to demonstrate their ability to take ownership of technical issues brought to them by their customer base
About Us
We own the design, planning, delivery, and operation of all AWS global infrastructure.
We're the people who keep the cloud running.
We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
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