Company Description
We believe that our employees are key to our success, going from one store in 1979 to more than 3,000 stores worldwide today. That is why we strive to offer development and growth opportunities within JYSK. We are opening new stores in Ireland and England.
Our three fundamental JYSK Values – Tradesman, Colleague, and Corporate Spirit – express the behaviour and attitude expected from each other. We trust each other, and we believe in delegation and responsibility.
If you can align with these values and see yourself living them out, then you might be the new Customer Services Team Leader we need.
Job Description
JYSK is looking for a dedicated Customer Service Team Leader.
Do you want to be part of the team aiming to be Ireland's best customer service provider?
Are you positive, energetic, and willing to go the extra mile to satisfy customers? Are you result-driven, proactive, quick to make independent decisions, and adaptable to change? Can you work with and through a team to reach your goals?
If yes, you might be just the person we’re looking for.
As a Team Leader at JYSK, you will be responsible, along with another Team Leader, for daily operations. You lead by example, thrive when hands-on, and work side by side with your team — guiding, coaching, and supporting them in real time. Developing people on the spot is a natural part of your leadership style.
We expect you to have a proactive approach and strong leadership skills. Performance monitoring and swift actions based on KPIs should be second nature. You will have approximately 6–8 direct reports (Customer Service Supporters) and report to the Customer Service Manager of JYSK UK/IE.
What makes this role special?
In addition to team leader duties, you will work alongside the team in handling customer requests daily. This is not a role where you only observe — you are actively involved in channels such as phone, email, chat, and social media, setting an example and coaching on the go.
On any day, our team handles around 750 cases across these channels.
Candidate Profile
* Must have previous customer service call centre experience
* Leadership experience and a natural inclination to lead
* Customer-first mindset with a focus on delivering excellent experiences
* Ability to train, coach, and develop your team
* Ability to create team spirit and motivation through high energy and personal example
* Strong communication skills in both writing and speaking
* Thrives in a busy, dynamic customer service environment with multitasking abilities
* Drive and ambition to grow into roles such as Customer Service Manager or beyond
What We Offer
* A comprehensive introduction to your role and JYSK's customer service and leadership approach
* Opportunity to shape a motivated and competitive customer service team
* Collaboration with other departments like marketing, online sales, B2B, and customer returns
* Development of your team’s skills through daily coaching and feedback
* Competitive salary and benefits
* Opportunities for professional growth within an international company
* Personal development through practical training, preparing you for future leadership roles
* A company culture valuing teamwork and initiative
* Involvement in future recruitment as the team grows
* Opportunities to compete, excel, and celebrate performance
* 20% staff discount, even on discounted items
* Team-building events
* Annual company party and “JYSK” awards
Additional Information
Must have at least 1+ year of customer centre service experience.
This is an office-based customer service role.
Current working hours are Monday to Friday, 08:30 to 16:30, with potential to extend on weekdays and include Saturdays.
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