EHR Project Operations Manager Location: Dublin / Kildare / Kilkenny / Waterford Job type: Specified Purpose Overview of role: The Project Operations Manager will play a central role in supporting the successful implementation of the Cram Electronic Health Record (EHR) across UPMC Ireland. This role is embedded within the Programme Senior Management Team (SMT) and is responsible for driving project planning, execution, governance, and reporting across multiple workstreams within the Cram implementation. The ideal candidate will bring proven experience in healthcare IT project delivery, excellent stakeholder management skills, and a structured approach to project governance, risk management, and resource coordination. Primary Duties and Responsibilities: General Accountabilities The Project Operations Manager will champion a culture of collaboration, transparency, and continuous improvement across the programme, ensuring all activities align with UPMC Ireland's strategic goals, clinical priorities, and regulatory standards. They will maintain accurate project documentation to support operational readiness and knowledge transfer, uphold data privacy, cybersecurity, and patient safety standards, contribute to PMO best practices, and represent the EHR Programme in internal fora. Programme Support & Coordination: Develop and maintain the detailed PID/Charter, project plans, timelines, and resource allocations across assigned workstreams. Coordinate with clinical, technical, and vendor teams to ensure alignment of milestones and deliverables. Proactively manage project risks, issues, benefit estimation and dependencies, ensuring timely resolution and escalation where necessary. Use and administer relevant tools for tracking project documentation and registers/logs etc. Support the integration of Meditech modules across clinical, operational, and administrative domains. Governance & Reporting: Uphold programme governance structures, PID/Charter, including RAID logs, decision registers, and change control processes. Prepare and deliver regular status reports, dashboards, and updates to steering committees and executive leadership. Ensure compliance with project management standards, templates, and documentation protocols. Communication & Stakeholder Engagement: Act as a key liaison between the Programme team, workstream leads, and external vendors (e.g., Meditech, Nordic). Facilitate cross-functional meetings, workshops, and decision-making fora. Ensure timely communication and alignment across all stakeholder groups, ensuring transparency in project status, risks and decisions. Documentation & Governance: Maintain accurate and up-to-date project documentation, including the PID/Charter, risk logs, decision registers, and change logs. Support governance processes by preparing materials for steering group and senior management meetings. Assist in documenting lessons learned and continuous improvement initiatives. Ensure compliance with statutory and regulatory requirements related to clinical safety and digital health. Qualifications & Experience: Required: Bachelor's degree in Project Management, Healthcare Administration, IT, or a related field. Minimum 3 years of experience in project management, with at least 2 years in healthcare IT or EHR implementations. Strong understanding of project governance, risk management, and stakeholder engagement. Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira). Preferred: Experience with Meditech Expanse or other EHR platforms (e.g., Epic, Cerner). Project management certification (e.g., PMP, PRINCE2). Familiarity with healthcare operations, clinical workflows, and digital transformation initiatives. Equal Opportunity Statement and Benefits UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. Compensation - Competitive pay for the work employees do - base pay, performance related pay and premium pay where applicable. Benefits - Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66. Performance and Recognition - Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme. Work-Life Balance - Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments. Development and Career Opportunities - Opportunities for each employee to reach their career goals through continued learning and/or advancement. About UPMC UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division - an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny. Skills: Project Operations Project Management EHR