Job DescriptionLocation:Park Inn by Radisson, Shannon AirportKey Duties And ResponsibilitiesGreet and welcome our guests to the hotel and act as a first point of contact.Answer any queries the guest may have on in house facilities and tourist information.Update all guest information and ensure all documentation is completed, managed and maintained accurately and efficiently.Take and confirm reservations for our guests.Manage the reception area for the business and handle a high volume of calls and emails.Liaise with colleagues, management and external stakeholders as required.Supporting Front Office Manager to ensure that all Front Office team members are trained in customer service.RequirementsAbout The RoleExcellent customer care and communication skills.Experience in a similar role is an advantage.Highly organised with excellent attention-to-detail.Ensure that all guests receive a genuine, warm, friendly, and courteous welcome upon their arrival and throughout their stay from all department personnel.Assist in achieving goals related to customer comment indexes, quality evaluations, and hotel standards.Help in efficiently and effectively managing front office departmental operations.Be thoroughly familiar with all company selling procedures and promotionsThe role will operate 5 days over 7 on a shift basis and include weekendsExperienceMinimum of 1 year of experience in a similar role.Excellent organisational skills with the ability to oversee and delegate tasks to others.A warm, friendly, and approachable personality when interacting with both staff and guests.The ability to work independently as well as part of a team.What We OfferExcellent training and development opportunitiesFree car parkingFree meals on dutyUniform providedDiscounts across the Windward Hotel Group & Radisson Hotel Group including accommodation, spa, golf and food.Staff EventsEmployee of the month incentiveEmployee of the year incentiveStaff appreciation weekExperience with a 3/4 star hotel is desired but not essentialSkills NeededHospitalityAbout The CompanySince its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.Company CultureAt Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.Required CriteriaDesired CriteriaCustomer Service SkillsHospitality SkillsClosing DateSaturday 11th October, 2025Contract TypeparttimeSalaryStarting from €14.50 Hourly