Why Join Us?At Intuity Technologies, we're more than just an IT company — we're a trusted partner for businesses across Ireland. With over 50 years' experience, we've built a reputation for reliability, innovation, and technical excellence.We're an ISO-certified managed services provider supporting clients across MedTech, BioPharma, Construction, Legal, Financial Services, and more.When you join us, you'll be part of a company that:Invests in your growth with paid certifications and training.Focuses on people by building strong client relationships and putting customers first.Embraces innovation by exploring new technologies and solutions.Delivers impact with projects and support across diverse industries and locations.Your MissionAs a Level 2 Service Desk Engineer, you'll be the go-to expert for advanced technical support, automation, and infrastructure optimization. You'll work across multiple platforms and technologies, ensuring seamless service delivery and exceptional customer experiences.Key Responsibilities• Incident & Service Request Management: Resolve complex technical issues across Windows, cloud platforms, networking, and security systems using ITIL best practices.• Automation & Process Improvement: Drive efficiency through scripting (PowerShell, Python) and ITSM workflows. Experience with Rewst is a plus.• Infrastructure Support: Manage hybrid environments including Microsoft 365, Azure AD, VMware, and Hyper-V.• Security & Compliance: Apply best practices and support endpoint protection, firewalls, and backup solutions.• Collaboration & Documentation: Partner with Level 3 engineers and project teams on upgrades and migrations.• Continuous Improvement: Stay ahead of emerging technologies and contribute to knowledge sharing within the team.What We're Looking ForEducation & Experience: Degree or equivalent experience (2–3 years in a similar role).Technical Skills:• OS: Windows 10/11, Windows Server (2016–2022)• Cloud: Microsoft 365, Azure, Azure AD, AWS, Google Cloud• Networking: Managed switches, VLANs, firewalls (SonicWall, Fortinet, Cisco)• Security: Endpoint protection, spam/web filtering• Virtualization: VMware, Hyper-V• Backup: Veeam, Datto, Azure Backup• Automation: PowerShell, basic PythonCertifications:Microsoft certifications advantageousSonicwall/ fortigate certifications advantageousOther Requirements:• Strong communication skillsDesirable Extras• Familiarity with monitoring platforms (Datto RMM, Azure Monitor)• Exposure to Zero Trust security models and modern endpoint management (Intune, Autopilot)• Automation experience – Powershell, Python, Rewst, Jinga• ITIL v4 Foundation• ISO 27001 experience• Full clean driver's license