Overview
Amicus Recruitment has an excellent opportunity for a Customer Account Manager with a leading FMCG multinational. This role is about building relationships and selling in specific customers, with targets focused on market share, distribution and margin. It’s a fantastic opportunity because of the brands and the autonomy in the role, and the brands are iconic with offices worldwide.
The role will involve managing a portfolio for one of our leading customers. The successful candidate should be curious, able to link with field sales, and be looking to progress to a more senior role after a year.
Official purpose of role: Develop strong working relationships with senior customer contacts; deliver market share and profits within allocated categories; and create and deliver the Joint Customer Business Plans. To be successful, a FMCG background with strong forecasting is essential.
Responsibilities
* Build strong and sustainable customer relationships.
* Negotiate effectively with your customer to agree trade terms and trade funding.
* Manage relationship aspects of key customer events, e.g. launches of new products, cost price changes, breaches of trade terms.
* Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing.
* Develop and deliver an optimal integrated category promotional plan (including selling the plan to the customer).
* Manage promotional and non-promotional investments with the customer and ensure all agreements are documented and stored.
* Work closely with Trading Executives to complete administrative aspects of promotions.
* Lead the launch of new products with customers, e.g. selling in the new product, providing samples, etc.
* Ensure effective in-store activation of key events (promotions, range reviews) with clear briefings to the Retail Execution Team.
* Manage the customer P&L for relevant categories and the overall level of customer investment.
* Monitor in-month performance versus forecast and work with CBMs and Customer Operations.
* Manage accruals and pricing accurately and efficiently.
* Ensure customer compliance with agreed trade terms; address breaches and monitor resolution and implementation.
* Deliver Turnover and Business Building Terms targets for specific categories (P&L management).
* Support S&OP forecasting and provide clear inputs into business processes (promotional evaluation, business planning, sales updates, in-store tracking, price claim management, etc.).
* Deliver required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts.
All about you / Qualifications
* Previous experience in a CAM role – minimum 2 years.
* Commercial experience and exposure to P&L.
* Proven history of working within a team environment.
* Shopper Marketing or Category Management experience is preferable.
* Data and digitally curious.
For more information please contact Denis Mac Sweeney – Associate Director in Amicus Recruitment on 087 977 2742 or email denis@amicus.ie
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