About Us
O'Callaghan Collection is a thoughtfully curated and design led collection of 5 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin and Gibraltar city centres.
Each boutique hotel has its own unique identity that reflects its location and offered guest experience. Our properties are continually being developed in order to exceed evolving customer expectations.
We prioritise personalised service and experience over a one-size-fits-all approach. We strive to create a workplace culture that values and supports our staff, providing them with opportunities for personal and professional growth.
Our Philosophy
We centre around tailored guest and client solutions. Recognising that excellent customer outcomes are directly tied to the satisfaction and engagement of our employees, we aim to attract and retain top talent who share our commitment to excellence and passion for providing exceptional service to our guests.
Benefits
* Free use of our fully equipped gym
* Your Birthday as an extra paid day off
* Enhanced holidays with service
* Rewards programme
* Refer a friend - €500 reward
* Discounted room stays - friends and family
* Discounted F & B when you are a guest in any of our hotels
* The opportunity to progress - 4 Hotels in Dublin city and a Hotel in Gibraltar
* Tax saver for travel tickets
* Bike to work scheme and a safe place to leave your bike
Key Responsibilities:
1. Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction
2. Develop team members skills and performance through coaching and training by setting clear goals and developing new ideas to improve organisational processes
3. Implement and drive daily activities including profile updates, changes to reservations, to increase accuracy and efficiency of information disseminated throughout the company
4. To be fully knowledgeable in the operation, functionality and standards required in using the hotel systems Opera Cloud and Windsurfer
5. Ensure reservation department are aware of availability status in order to monitor occupancy, managing overbooking, tracking of promotional offers, denials, rate and inventory control
6. Audit all Opera input of Reservations to ensure accuracy of data entry
7. Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls
8. Assist reservations manager with auditing and processing travel agent commissions
9. Update No-shows and cancellations on all OTAs to avoid unwanted commissions
10. Trace and monitor all failed reservations due to integration issues and process reservations manually
11. Identify potential sales leads for the Corporate and Leisure sales teams to develop future accounts
12. Lead the reservations team to improve their upselling skills to improve average room rate and overall yield penetration
13. Develop a good working relationship with both Corporate and Leisure accounts to encourage future loyalty and business opportunities
14. Attend corporate sales events/ showcases to build and maintain relationships with key accounts
15. Ensure regular communication and meetings with the Reservation team
16. Comply and adhere to all company policies and existing/future procedures related to Human Resources
Requirements:
* 2-5 years of similar experience in a hospitality environment
* Excellent skills with Microsoft Word, Excel and Outlook
* A positive attitude and willingness to learn
* Experience with Opera Cloud, Windsurfer & extranets
* Experience with hotel sales and contracting
* Confident and a clear communicator