Red Hat Ansible Automation Support Specialist
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We are seeking a highly skilled support specialist to join our team in Waterford, Ireland. As a key member of our support team, you will be responsible for addressing and resolving customer issues related to Red Hat Ansible Automation Platform and Red Hat Ansible Engine.
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Key Responsibilities:
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* Investigate and troubleshoot technical issues via the ticketing system
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* Provide solutions to problems to customers
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* Work with customers to migrate, upgrade, and maintain Red Hat Ansible Automation Platform
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* Contribute regularly to the global Red Hat knowledge management system
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* Exceed customer expectations by providing outstanding customer experience
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Required Skills and Qualifications:
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* Experience as a technical support engineer
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* Ability to set up replication scenarios for customer issues and ability to identify patterns and understand the broader context
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* Troubleshooting and debugging skills, with a passion for problem solving and investigation
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* Experience with cloud technologies, such as Amazon Web Services (AWS), Google Compute Engine (GCE), EC2, Red Hat OpenStack Platform, Eucalyptus Cloud, Microsoft Azure, VMware, Linode, and Digital Ocean
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* Outstanding written and verbal English communication skills
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Nice to Have Skills:
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* Scripting or programming experience in languages like Bash, C, Perl, Python, Java, or Ruby
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* Experience with open source communities via mailing lists, bug reports, patches, etc.
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* Bachelor's degree in computer science, computer engineering, or technology-related discipline
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About the Role:
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This role requires a strong background in technical support and a passion for problem-solving. You will work closely with customers to resolve complex technical issues and provide exceptional customer service. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.
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About Us:
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We are committed to creating an inclusive environment where diverse perspectives and ideas are valued and celebrated.
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Keyword: automation