Access to Care Advisor (Reception/Admissions) – UPMC Aut Even Kilkenny
Location:
Aut Even Hospital
Job type:
Permanent
Overview of role
The Access to Care Team provides end-to-end administration support to the hospital and its functions.
The team manages queries, telephone calls and correspondence (paper and electronic) for areas including Front of House, Admissions, Outpatient clinics & Medical Records.
Key Responsibilities
Responsible for the efficient processing of all Access to Care functions throughout the Hospital.
The Access to Care Advisor will project a professional company image through all contact with all patients, staff and visitors to UPMC Aut Even Hospital.
Duties include but are not limited to the following:
Reception
Deliver a patient-centred excellence experience to all patients and stakeholders internally and externally.
Manage all contractor, visitor, and patient pathways daily, adhering to policies and procedures and ensuring a professional service is always delivered.
Distribution and tracking daily of key registration process for all internal stakeholders.
Manage car park enquiries in conjunction with the UPMC facility and senior management team.
Manage call volumes to the hospital and action all queries in an efficient and professional manner.
Manage all voicemails on the web log, deliver messages to relevant internal colleagues and call back callers to confirm receipt of message and actions taken to follow up.
Responsible for HealthLink, the health mail platform.
Ensure all referrals are responded to and sent to our consultants internally.
All generic referrals are followed up for clinical vetting and distributed accordingly.
Manage the outpatient clinic diary schedule, liaising with consultants to ensure efficient distribution of all hospital consultant rooms.
Admissions
Responsibility for the smooth running and admission of all patients attending the admissions desk daily.
Work closely with the clinical team, consultants, Access to Care Team leader & manager, and UPMC Aut Even Hospital General Manager to ensure the smooth running of all admissions.
All patients' details must be checked and confirmed in accordance with the international patient safety goal #1.
All insurance & revenue collections are completed daily.
DNA & cancellations are actioned and communicated to all relevant departments.
All reports are actioned daily and distributed internally and externally to stakeholders as required.
Responsible for end-of-day cash reporting.
Liaise with the theatre scheduling and medical records team each day on patient bookings.
Flexibility in roster to ensure all patients are checked in by end of day.
Personnel
Follow uniform policy reference.
General
Through the course of the working day or week there may be a requirement to work in other areas of the hospital in line with patient requirements as requested by your line manager, deputy or nurse management.
Staff must produce satisfactory documentary evidence of all training and experience claimed by them, if required to do so by the organization.
To respect the organisational values of the Hospital.
Quality & Safety – Safe Culture
Quality and safety are rooted in the daily work of all individuals at UPMC.
Actively participate throughout your working day in pursuit of excellence.
Work in conjunction with your line manager in the planning, monitoring, analysing and improvement of all quality programmes.
Participate in the development of performance indicators in conjunction with your department manager and the business objectives.
Initiate, participate in and evaluate audit according to JCI, hospital policy and lean requirements under guidance and support of an audit lead.
Health & Safety
Ensure reasonable care to protect your own safety, health and welfare and that of any other person affected by your acts or omissions.
Co-operate with UPMC to ensure safety, health and welfare at work and report anything potentially dangerous at work of which you become aware.
Abide by guidelines/policies and all incidents and near misses.
Attend education sessions on Fire Health & Safety annually.
Information Governance
Access to, or hearing information concerning the medical or personal affairs of patients and/or staff is strictly confidential.
Information must never be left in a manner allowing unauthorised persons access and must be kept in safe custody when no longer required.
Qualifications & Experience
Previous experience in a similar role.
Excellent customer care skills.
Excellent interpersonal skills and telephone manner, and the ability to communicate effectively with all key stakeholders.
Knowledge of all Microsoft packages and experience of a hospital administrative system is advantageous.
Strong organisational skills.
Ability to work in a fast-paced customer-based environment.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environmentfor all employees.
Compensation
Competitive pay for the work employees do – base pay, performance related payand premium pay where applicable.
Benefits
Fully paid maternity and paternity leave for new parents.
Competitive Pension Plan, company-funded Death in Service Benefit x 3 times.
Critical Illness cover for all employees up to the age of 66.
Performance and Recognition
Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance
Enhanced annual leave up to a maximum of 27 days.
Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities
Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh's Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia.
UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland, UPMC has provided high-quality healthcare in the South East since ****.
UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny.
Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo.
UPMC has also established a nationwide Concussion Network.
UPMC's Global Technology Operation Centre is based in Kilkenny.
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