Customer Service Specialist
We are actively recruiting for three store locations within the Dublin market. Successful candidates will have the opportunity to select their preferred location and become an integral part of our team, providing world-class customer service and creating memorable experiences for our guests.
Lululemon is a performance apparel company focused on yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well.
The Customer Service Specialist role is crucial to our success as an organization. These experts are responsible for interacting with guests to ensure a great guest experience, assessing guests' needs to provide customized solutions, and facilitating seamless end-to-end guest transactions.
Key Responsibilities
1. Interact with guests to deliver exceptional customer service and exceed expectations.
2. Assess guests' needs to provide personalized support and ensure satisfaction.
3. Provide product education by articulating the value and benefit of our offerings.
4. Facilitate guest transactions and execute omnichannel programs effectively.
5. Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
Working with Others
1. Establish supportive relationships with all team members to ensure optimal collaboration.
2. Collaborate with team members to deliver excellent guest experiences and support store operations.
Operations
1. Maintain the luxury environment of the store through cleaning tasks and product presentation.
2. Utilize in-store technology to enhance guest experiences and streamline operations.
You Bring
1. Guest Experience: Enjoys working and connecting with, understanding, and helping guests.
2. Personal Responsibility: Accepts responsibility/accountability for actions; is dependable.
3. Self-Awareness: Is aware of how words or actions may be perceived by or affect others.
4. Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.