Overview
Our client is a leading garden design and build consultancy, providing high-quality landscaping solutions for residential and commercial clients.
We are passionate about transforming outdoor spaces and take pride in delivering exceptional service.
We are now seeking a Centre Manager to support our growing team.
This role is ideal for someone with experience in a garden centre, nursery, or a similar horticultural environment.
Key Accountabilities
Develop and maintain relationships with customers at senior levels to ensure optimum customer satisfaction.
Retention rate of current customers, increased business with current customers.
As per KPIs.
Be the customer champion by providing top quality, fast, efficient and friendly service at all times.
Build trusting relationships with our customers and provide excellent service and advice.
Keen interest in and understanding of our product range and services.
Reporting
Maintain & update the reporting templates in order to ensure that all work is being completed in a timely manner.
Maintain accurate information on points and time of contact.
Stock
Ensure that the correct stock is available to maximize sales.
Optimize stock turnover by reducing slow selling stock.
Maintain all stock to the highest standards.
Financial
Maintain the minimum gross margin for all sales, monitored by the invoice margin analysis on a weekly basis.
Skills and Attributes
Knowledge and Experience:
Previous experience in a similar position is essential; excellent knowledge of Plants & landscape materials would be a good addition.
Experience in exceptional customer care is preferred.
Academic/Technical Qualifications:
You will have suitable qualifications in key areas possibly with a desire to further your qualifications.
Computer Skills:
Excellent knowledge of Microsoft Office (Outlook, Word & Excel).
Nursery management software knowledge would be good but not essential.
Industry Experience:
5 years plus experience in Horticulture Nursery &/or Retail or related.
Leadership/Management experience/capabilities:
The ability to work alone without supervision is essential, to be a team player, set and meet targets as part of the team.
Communication Skills:
Honest and straightforward communication is essential with our customers and team.
A pleasant and positive manner with team members & customers.
Attitudes and Behaviour:
Positive problem owner; ability to work well in teams, self-starter, pleasant/helpful/optimistic; ability to go the extra mile to achieve exceptional results.
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