A rapidly growing SaaS company is building a new Customer Support team in Dublin. As a Customer Support Specialist, you'll play a key role in helping EMEA customers get the most out of the platform while delivering exceptional service and clear, thoughtful communication.
What You'll Do
* Build strong product knowledge and support customers via email and live chat
* Troubleshoot software issues and resolve escalated queries
* Communicate clearly with both technical and non‑technical users
* Provide guidance on marketing, sales, and e‑commerce setup questions
* Document solutions and contribute to improving support processes
* Use AI tools to streamline workflows and work more efficiently
What do you bring?
* Fluency in English and German
* 1+ years in a customer-facing role, ideally involving SaaS or technical troubleshooting
* Strong communication skills and the ability to simplify technical concepts
* Comfort working in a fast-paced, high-volume environment with KPIs
* A collaborative, proactive, and positive mindset
* Full authorisation to work in Ireland
Nice to Have
* Experience with APIs, integrations, HTML, CSS, JavaScript or networking basics
* Background in MarTech, email deliverability or e‑commerce platforms
* Familiarity with tools like Zendesk or G‑Suite
Salary And Benefits
* Salary depending on experience, typically between €40,000 and €60,000
* Annual bonus of 5%
* Equity Scheme (Stock Units)
* Healthcare plan and Pension scheme
* Additional perks aligned with a modern, people‑focused tech environment
Location and Working Hours
* Dublin 2 (City Centre)
* Hybrid work model (three days a week in the office)
* Regular office working hours Monday - Friday
* Standard hours 9am - 5.30pm (occasional 8am - 4pm or 10am - 6pm)
If you're excit
ed to join a growing team and make a real impact, we'd love to hear from you
.
Send your CV today and take the next step in your career.