Sigmar are partnered with a leading global Fintech provider, establishing a Customer Success team.
As an Enterprise Customer Success Manager you'll be part of a new team, managing a top-tier client base across private banks, investment firms and asset managers.
In this post-implementation role, you'll act as a trusted advisor, responsible for ensuring clients achieve measurable value throughout their lifecycle—from onboarding to renewal.
Key Responsibilities
* Client Relationship Management: Build strong, trust-based relationships with C-suite stakeholders and serve as the primary contact post-implementation.
* Lifecycle Engagement: Guide clients from go-live through to renewal, aligning on goals and driving adoption and success.
* Value Realization: Monitor client health, usage data, and satisfaction to ensure value delivery and reduce churn.
* Product Expertise: Provide guidance on best practices, align product capabilities with client needs, and promote effective usage.
* Strategic Account Management: Lead planning sessions and business reviews, track KPIs, and align on long-term goals.
* Cross-Functional Collaboration: Partner with Sales, Product, Engineering, and Services to deliver seamless client experiences and influence improvements.
* Commercial Support: Contribute to renewals, identify expansion opportunities and clearly communicate ROI.
* Data & Insights: Leverage client data to drive engagement strategies, uncover risks, and tell a compelling story of client value.
What You’ll Need
* Solid experience in Enterprise Client Success, Account Management, or similar roles
* Background in fintech, SaaS, or banking/financial services
* Strong relationship-building, analytical, and problem-solving skills
* Commercial acumen with a deep understanding of SaaS and customer success metrics
* Proficiency in tools like Salesforce, Gainsight, Looker, Tableau, or Excel
* Strategic thinker with experience collaborating with C-level stakeholders
What We Offer
Join a high-performing, collaborative team dedicated to delivering excellence across client engagements.
* Competitive base salary and annual bonus scheme.
* Holistic benefits package
* Excellent learning & development opportunities
* Weekly sports & fitness classes
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Consulting, and Sales
* Industries
IT Services and IT Consulting and Financial Services
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