About the CompanyHeadquartered in Ireland with offices in London, New York and Lisbon,ID-Pal is a fast-growing B2B identity verification company, focused on providing businesses with a simple, secure and convenient way to verify their client's identity. Through our innovative and award-winning technology, we ensure businesses establish and maintain trust with their customers, providing the very best digital experiences whilst keeping fraudsters at bay.About the RoleWe are looking for a Customer Experience Executive to join the Customer Experience Team. The successful candidate will be involved in shaping customer centric initiatives and optimising processes for enhanced satisfaction. Key responsibilities include customer training and communications, data analysis, requirements gathering, process optimisation, report generation, and cross-functional collaboration.You will ideally be based in or around Dublin for a hybrid arrangement.Core ResponsibilitiesOnboarding : Train new customers on the ID-Pal Platform.Ticket Management : Manage queries and issues reported by customers.Portfolio Management : Manage all "Right to Work" accounts.Collaboration : work with other functions to ensure a unified approach to improving customer experience.CRM Maintenance & Improvement : Manage customers records accurately.Data Analysis and Reporting: Collect, analyse, interpret and report on customer data.Quality Analysis: Undertake testing and Quality Analysis as part of query management and pre-deployment launch.Process Optimisation: Identify and implement process improvements.Portfolio Performance: Monitor KPIs for impact assessment ensuring that all agreed targets are met.Support team in management of ISO-27001 & ISO-9001 Integrated Management System.Key Requirements2+ years in a B2B Customer Experience Role, preferably in FinTech/RegTech Space.Previous experience working with CRM (preferably Salesforce).Knowledge of data analysis and reporting.Excellent verbal and written communication skills.Excellent interpersonal skills.Ability to thrive in a fast-paced, dynamic environment.Proficient in use of MS Suite of products.What can ID-Pal offer you?A high-impact role with ownership and autonomy.Exposure to high-growth SaaS operations and customer-facing challenges.A collaborative, transparent, and fun culture focused on user-centric innovation and continuous improvement.Benefits and perks at ID-PalWork-life balance23 Days Annual LeaveExtra Day Off for Your BirthdayWork Abroad for 2 Weeks Each YearUpskilling & WellnessAccess to Bike-to-Work schemeAnnual wellness/gym membership contributionEducational Support based on business needsSocial & CultureMonthly Team LunchesRegular Social Events and Company Away DaysID-Pal is an Award-Winning global Identity Verification company that achieved rapid growth within a short space of time and continues to expand across the globe. We are proud of our achievements so far but have much bigger plans and are looking for people who want to be part of that journey. We can offer you the chance to contribute directly to the growth and success of the company and to build something you are proud of. You will be part of an environment where you will constantly be learning and adapting as the company grows.If you think you're a strong candidate for this role, please apply Learn more about ID-Pal.Protecting identities is ID-Pal's bread and butter, and Identity is one of our core values. As an employer, we believe that our workplace is stronger when diverse identities come together, bringing a mix of perspectives, experiences, and ideas to the table. That's why we are proud to be an equal opportunities employer, committed to fostering an inclusive and welcoming environment for all. We encourage and welcome applications from candidates of all backgrounds, nationalities, and experiences.