Are you passionate about delivering exceptional customer experiences and leading high-performing teams? We're looking for a Department Lead to join our team, responsible for driving sales growth and improving operational efficiency.
About the Role
The Department Lead will be responsible for managing a team of colleagues to achieve daily objectives and deliver outstanding customer service. This includes coaching and developing team members, identifying areas for improvement, and implementing changes to drive business results.
The ideal candidate will have previous experience in a similar role, with strong leadership skills and the ability to adapt quickly to changing priorities.
Key Responsibilities:
* Lead and motivate a team of colleagues to achieve sales targets and improve customer satisfaction
* Develop and implement plans to improve operational efficiency and reduce costs
* Identify areas for improvement and implement changes to drive business results
* Coach and develop team members to improve their skills and knowledge
* Monitor and analyze key performance indicators (KPIs) to inform business decisions
Requirements:
* Previous experience in a similar role, preferably in retail or customer-facing industry
* Strong leadership skills and ability to motivate and coach team members
* Excellent communication and interpersonal skills
* Able to work effectively in a fast-paced environment and adapt quickly to changing priorities
* Strong analytical and problem-solving skills
About Us
We're a values-led business committed to building a better future for our customers, colleagues, and communities. We believe in creating an emotional connection with our customers and colleagues, making their lives more manageable and enjoyable.
We aim to create a culture of trust, where everyone feels able to be themselves. We value diversity and the opportunities it brings, and we're committed to supporting our colleagues' well-being and flexibility.