We are currently accepting applications for a results oriented and guest experience minded Duty Manager at The Lodge at Ashford Castle.Who are we?The Lodge at Ashford Castle is sitting within the magnificent 350 acreestate of Ashford Castle, this property overlooks the magical Lough Corrib.Originally built in 1865, The Lodge offers country house charm, fine dining inWilde's Restaurant and an exceptional range of estate activities.
One ofIreland's finest wedding destinations, pairing warm Irish hospitality with amodern appeal.The ideal candidate for the Duty Manager position should:Possess prior experience in a similar role within a 4 or 5-star hospitality environment.Exhibit exceptional communication skills, both written and verbal.Demonstrate meticulous attention to detail and a commitment to excellence.Showcase strong leadership abilities and effective people management skills.Effectively manage high-pressure situations while maintaining a balanced workload.Possess a warm, approachable, and outgoing personality.Display enthusiasm, flexibility, and a willingness to work five days a week, including weekends as required.Key responsibilities of the Duty Manager will include:Oversee daily hotel operations by coordinating with all relevant Heads of Departments to ensure optimal staffing and organization to meet business requirements.Maintain comprehensive awareness of hotel activities at all times, including functions, VIP schedules, and guest needs, while hosting daily function meetings to plan effectively and ensure the delivery of exceptional service and personalized attention to all guests and visitors.Uphold high standards of service and product quality across all operational areas, taking corrective action when necessary to meet established service levels.Engage with guests regularly, maintaining a visible presence during peak periods such as breakfast, check-in, check-out, group arrivals, and dinner service, ensuring their satisfaction and addressing any needs promptly.Actively participate in daily operations in a hands-on, supportive role, fostering a positive and productive work environment.Keep senior management informed of any significant issues, complaints, or challenges, ensuring that swift and appropriate resolutions are implemented.Ensure adherence to health, safety, and security procedures, proactively addressing any potential risks or concerns.Lead by example in delivering the highest levels of guest care, anticipating guest needs, and taking proactive steps to exceed their expectations at every opportunity.What's in it for you?
Professional, award winning training and development opportunities Discounted accommodation rates with Red Carnation Hotel Collection Annual Staff Appreciation Party and other Employee Recognition Events Discounted rates with many local businesses and third party service providers (including Estate Activities) Heavily subsidised accommodation (subject to availability) Free meals on duty Complimentary dry cleaning of business attire Recommend friend and family bonus scheme Two paid volunteering days each year Holiday allowance increasing with length of service up to 25 days Hotel based recognition incentives Free access to Employee Assistance Programme Join us in this incredible new opportunity!We are an equal opportunities employer.
The successfulcandidate must also be legally eligible to work in Ireland