Job Description
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The Associate Director of IT Operational Technology oversees the reliable operation of the IT/OT infrastructure and operations. This role provides administrative direction and support for daily operational activities of the IT Operations team.
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Key Responsibilities
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* Ensure the reliable operation of the IT/OT infrastructure and operations by providing administrative direction and support for daily operational activities of the IT Operations team.
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* Responsibility for all hardware and communications infrastructure, software licensing, and all levels of desk-side support that meet short- and long-term business goals of internal functional areas.
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* Operational management of functions under established standards and processes set by corporate IT.
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* Integrate local resources with global teams for Data Center Operations, Network Services, Telecom/communications, and System Monitoring, Asset Management, Desktop Support, and Security.
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* Coordinating portions of Identity and Access Management (IAAM) to ensure secure and efficient access to IT resources, implement, and maintain IAAM policies and procedures to protect sensitive information and systems.
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Requirements
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To be considered for this position, you must hold a BS/BA in Information Technology or a related field and 10 years of progressively more responsible experience, including 10 years of management experience and a minimum of three years' experience in an FDA or similarly regulated environment or equivalent combination of education and experience.
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Skills and Qualifications
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Management and delivery experience required, including management of a diverse technical team, including Helpdesk, Desktop, Server, and Network staff. Experience managing vendors and managed services. Experience in developing and deploying Service Level Agreements (SLAs), metrics, and other best practices, as well as successfully implementing ITIL practices into an organization. Experience with Business Continuity and Disaster Recovery planning.
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Benefits
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We have an inclusive and diverse culture that provides comprehensive benefits, which often include health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels.
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Equal Opportunity Employer
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Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.
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