IT Service Manager Role Overview
This is an exciting opportunity to lead the delivery of IT services to clients, ensuring their technology infrastructure is secure, reliable and scalable.
The ideal candidate will have a strong track record in people management, preferably within the IT industry, with excellent communication and leadership skills. They will be responsible for managing a team of technical engineers across multiple locations, defining and tracking KPIs aligned with client SLAs and company targets, and driving continuous improvement in service delivery and process efficiency.
Key Responsibilities:
* Oversight of end-to-end service delivery to clients, particularly those requiring on-site support.
* Leadership of a team of technical engineers across various locations (on-site, remote and hybrid).
* Establishment and monitoring of KPIs in line with client SLAs and business objectives.
* Promotion of ongoing enhancement in service delivery and process optimization.
Requirements:
* A minimum of 5 years' experience in personnel management, ideally within the IT sector.
* Valid full driving license essential.
* Demonstrated ability to thrive in a fast-paced, dynamic environment.
* Commitment to delivering exceptional customer service and driving continuous improvement.
* Outstanding multitasking, prioritization and time management capabilities.
* Strong verbal and written communication skills.
* Experience in client-facing reporting and stakeholder engagement.
About this Opportunity:
* We value our staff.
* We are a dedicated team committed to doing our best, guided by values including trust, accountability, expertise, people, integrity and empathy.
* Nostra is an equal opportunities employer that values diversity and inclusion.