Job Role Overview
This role involves providing exceptional customer service and support as the first point of contact for all visitors. You will be responsible for greeting guests professionally, managing incoming and outgoing telephone calls, emails, and other correspondence.
Main Responsibilities
* Maintaining a tidy and presentable reception area
* Coordinating meeting room bookings and ensuring they are properly set up
* Handling incoming and outgoing post and deliveries
* Managing office supplies and placing orders when necessary
* Providing basic administrative support such as photocopying, scanning, and filing
* Supporting the sales team by preparing quotations, proposals, and presentations
* Processing sales orders with accuracy and efficiency
* Keeping customer databases and sales records up to date
* Liaising with internal departments to ensure smooth order processing and delivery
* FOLLOWING UP WITH CUSTOMERS ON ENQUIRIES AND PROVIDING EXCELLENT SERVICE
Key Requirements
* Excellent communication and interpersonal skills
* Strong organisational and time-management abilities
* Keen attention to detail and accuracy
* Able to work independently and collaboratively within a team
* Proactive approach to problem-solving