Are you excited to work with a talented team at the forefront of digital media delivery and presentation?
We're seeking a skilled Software Support Engineer to join our Digital Media Technology group, responsible for building innovative digital products such as Amazon Kindle, Digital Video, Audio, Music, Audible, and Digital Text.
This role is perfect for someone who enjoys working on multiple product lines, analyzing common threads and issues, and leveraging them to solve multiple problems.
About the Role
This job requires you to be able to hit the ground running and learn quickly. You'll be working on disparate and overlapping tasks, which will define your success in this position.
* Provide first-level support for tickets filed in Audible
* Engineering support for incoming tickets, including troubleshooting and debugging across multiple product lines
* Maintenance of coding projects in Perl or shell scripts, web technologies, and Java-based projects
* Code fixes to resolve support issues
* Software deployment support in staging and production environments
* Develop tools to aid operations and maintenance
* System and Support status reporting
* Ownership of one or more Digital products or components
* Customer notification and workflow coordination
You'll also work closely with the Audible engineering team to hand-off or take over active support issues and create a team-specific knowledge base and skill set.
About You
To succeed in this role, you should have:
* A Bachelor's degree in Computer Science or a related field
* 2-4 years of development/technical support experience
* Experience troubleshooting and identifying root causes of issues in complex Enterprise Level applications
* Development experience in Python/Ruby/NodeJS/C/Java or open-source based technologies
* Experience in Perl or shell scripts, XML/SOAP, web services, web application development
* Experience in UNIX/Linux operating system and tools
About Our Culture
At Amazon, we believe in an inclusive culture that empowers employees to deliver their best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.