General information
Entity
CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.
Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.
CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)
By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..
Reference
Publication date
/01/2026
Business type
Types of Jobs - Marketing & Communication
Job title
Group Client Communication Manager – Client Communications M/F
Contract type
Permanent Contract
Job summary
The Group Client Communication Manager is in charge of implementing the CACEIS Client Communication plan with the support of other team members. He/she promotes the circulation of information about the entity's strategy, projects, activities and organisation that impact and need to be communicated to clients. He/she oversees the preparation and management of all CACEIS Client Communications content.
Main Activities
Strategic Client Communications
* Develop and oversee the execution of across-the-board Client Communication plans related to CACEIS projects with a client impact (Org change, M&A activity, System Migrations etc) and participate in internal project workstreams
* Ensure client impact is well understood and appropriate plan in place for Client engagement throughout lifecycle of project
* Showcase CACEIS in Client Communications content and ensure it is depicted coherently
* Provide Specialized SME Communications support for regularly occurring "themes" that span CACEIS
Incident Management
* Provide coverage for incident management client communications and post-incident reporting.
* Ensure Client facing teams are updated throughout the lifecycle of the incident on all Client Communications activity.
* Maintain tools and channels for dissemination of information.
* Maintain updated Distribution Lists to support targeted communication.
Operational Client Communication tasks
* Collaborate with BU's to review and edit content to ensure it is understandable to intended audience.
* Maintain calendar of communications to ensure distributions are well spread out
* Set up and monitor indicators/dashboards
* Maintain updated Distribution Lists to support targeted communication.
Internal Information Sharing
* Ensure client facing teams are aware in advance of release to clients and organise information sharing meetings where necessary
* Oversee maintenance and updates for the information sharing channels
* Management of innovation and communication processes
* Develop ability to deliver tailored communications plans.
* Leverage multiple communication channels for delivery (OLIS, Flash News, webinars, videos).
* Centralize and streamline communications process to improve speed of approvals & responsiveness to clients.
* Provide regularly updated resources to enable client-facing teams to engage with clients and tell an evolving story.
Skills
* Have a command of written communication
* Lead a project
* Produce communication content
* Coordinate internal/external players
* Spread a culture of digital innovation
* Monitor developments in his/her field of activity
* English
* Office automation
* Project Management
* Client-oriented Behaviours ("Think Client")
* Compliance
* Risk culture
Geographical area
Europe, Ireland
City
Dublin
Remote work
hybrid
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Bachelor Degree
Level of minimal experience
6-10 years