Your missionThis is not a remote/hybrid role We are looking for a fluent Irish speaker. Job Description:What can we offer you?Expected earnings: €28,080 per year OTE (based on a combination of weekly salary and monthly commission for excellent performance)Full-time position: 40 hours per week, at €13.50 per hourMonday to Friday (with some potential Saturday hours)Shift pattern: 8am–5pm, 9am–6pm, and 11am–8pm – subject to change based on business needsAttractive bonus incentives worth potentially over €2,500 annuallyWeekly pay and monthly commissionJoin our dynamic team as a Customer Experience Agent, where you'll handle inbound calls from existing clients, actively contributing to daily targets and goals.There are also opportunities for outbound calls to current clients, using your top communication skills for cross-selling and upselling effectively.Your profileResponsibilities:Be the voice of the business, ensuring an exceptional customer experienceCollaborate within a high-performing team, working towards personal and team targets togetherComprehensive training provided, ensuring a smooth transition into your roleSuccess in this role requires a passion for exceeding targets and delivering a positive experience, even in challenging situationsShow high motivation, resilience, and drive to go beyond goalsStrong communication and listening skills are essential, aligning with FMI's mission and valuesJoin us to make a positive impact through outstanding customer serviceJoin us in creating a positive impact through excellent customer service What next? Click apply now and join our familyFMI is located close to the city centre and easily accessible via public transport INDHPAbout usFMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years. We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.