Location: On site / Sandyford Rd, Dundrum, Dublin 16, D16 FC92, IrelandJob type: Permanent / Full-timeSector and subsector: Corporate Services | ITHourly Salary range: from € 14.50 to € 15.00Junior Service Desk TechnicianAbout the RoleWe are seeking a Junior Service Desk Technician to join our Service Desk team and provide reliable, professional, and security‑conscious first‑line IT support to clinicians, practice staff, and corporate users. This is an entry‑level role designed for someone who wants to build a strong foundation in IT support, learning the right way to troubleshoot, communicate, and elevate issues in a regulated healthcare environment.You will be a front‑line point of contact for IT incidents and service requests, working closely with senior Service Desk colleagues while developing your technical confidence, documentation skills, and understanding of secure IT operations.Key ResponsibilitiesLog, categorize, prioritize, and manage incidents and service requests accurately within agreed SLAsProvide first‑line support for common end‑user issues (devices, access, and basic applications)Follow documented SOPs and knowledge base articles when resolving issuesTake ownership of tickets through to resolution or correct escalationCommunicate clearly and professionally with users, providing regular updatesSupport GP practices with a strong awareness of clinical and patient‑care impactExecute starter, mover, and leaver tasks strictly in line with approved proceduresAssist with end‑user devices, asset handling, and basic hardware troubleshootingRecord all actions and communications clearly in the Service Desk systemEscalate issues appropriately, especially where security, access, or patient care may be impactedSecurity & ComplianceFollow all security policies and access control procedures without exceptionImmediately report suspected security incidents, phishing attempts, or unusual system behaviourHandle user data confidentially and responsibly at all timesNever bypass security controls, even under time pressureWhat Success Looks LikeTickets handled accurately and within SLAClear, consistent documentation and communicationCorrect use of SOPs and escalation pathsReduced errors, rework, or incorrect escalationsGrowing independence and technical capability over timePositive feedback from users and senior Service Desk staffAbout YouStrong interest in IT support and learning best‑practice service desk operationsClear, calm, and professional communicatorDetail‑oriented with a strong sense of responsibilityComfortable asking for help and escalating when unsureUnderstands the importance of security, compliance, and doing things correctlyPrevious Service Desk, IT support, or technical study is beneficial but not essentialWhy Join Us?Junior Service Desk Technicians play a critical role in the safety, reliability, and trust of our IT services. This role offers structured learning, strong support from experienced colleagues, and the opportunity to grow your skills in a secure, well‑governed healthcare IT environment.Accuracy, discipline, and escalation matter more than speed. By mastering the fundamentals, you’ll build a strong platform for long‑term growth in IT.Specific Job DetailsContract: Casual Role (Summer)Hours: 37.5 hours per weekWorking Pattern: Monday - Friday (09:00 am - 17:30 pm) in-houseSalary Range: €14.50 - €15.00 per hourCentric Health is an equal opportunity employer committed to a diverse and inclusive workforce.
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