Seamless service delivery is essential for the success of any organization. As an IT Support/Facilities Lead, you will be responsible for leading the IT and facilities operations to ensure that all internal and external stakeholders receive prompt and efficient technical support.
About the Role:
* You will manage IT infrastructure, oversee ticket system management, and deliver high-quality technical support.
* Foster a positive onboarding experience for new hires and provide comprehensive IT training to ensure they are equipped to perform their roles effectively.
* Coordinate maintenance of facilities and develop strong relationships with vendors to drive office logistics efficiency.
* Promote continuous improvement in IT and facilities operations by identifying areas for enhancement and implementing effective solutions.
* Maintain accurate documentation and provide exceptional customer service to both internal and external clients.
Key Requirements:
* Proven experience in IT operations and facilities management.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Able to work under pressure and meet deadlines.
* Knowledge of inventory management and procurement processes.