Professional Services & Support Engineer
Professional Services & Support Engineer
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My Dublin based client is recruiting for a Professional Service Support Engineer this is a perm role working on a hybrid model.
We are looking for a motivated and skilled Professional Service & Support Engineer to join a dynamic technical services team operating across multiple regions. This role offers the opportunity to deliver high-quality technical solutions and services, working with both hardware and software products, including growing portfolios of cloud-based systems.
As part of the Professional Services & Support team, you will:
* Provide expert support and implementation of security and access control products.
* Manage technical support cases through helpdesk tools, delivering in-depth troubleshooting and practical solution recommendations for complex issues.
* Lead technical training and consultation, including custom installations and API integration support, ensuring clients gain maximum value from the solutions.
Key Responsibilities
* Client Engagement & Requirements Gathering: Work closely with clients to understand their technical and business needs, analyze requirements, and define tailored solutions.
* Solution Design & Deployment: Design, configure, and implement custom solutions; oversee deployment from setup to post-launch, ensuring seamless integration.
* Project Execution & Optimization: Manage project timelines, milestones, and deliverables; collaborate with cross-functional teams to troubleshoot, enhance performance, and drive continuous improvement.
Experience Required
* A Bachelor’s degree in Technical Engineering, Computer Science, or a related field (or equivalent practical experience).
* 2+ years of experience in Professional Services, Technical Support, Implementation, or a similar role, ideally in SaaS, IT, or enterprise solutions.
* Fluency in English and German; additional languages (Swedish, French, Spanish, Italian) are a strong plus.
* Proven ability to deliver high-level technical training to clients or internal teams.
* Strong project management skills with the ability to handle multiple priorities.
* A balance of analytical thinking and a practical, solutions-oriented mindset.
Technical Skills
* Proficiency in one or more of the following: C#, Python, SQL, Flutter, MongoDB.
* Familiarity with networking protocols, databases, and security principles.
* Additional advantages include:
* Experience with cloud platforms such as AWS or Azure.
* Exposure to CRM/ERP systems.
* Knowledge of deployment and integration tools (e.g., Docker, Kubernetes, Jenkins).
Soft Skills
* Strong problem-solving skills with a client-focused approach.
* Excellent verbal and written communication skills.
* Ability to manage projects with varying timelines and complexity.
* High level of customer orientation and interpersonal awareness.
Certifications (Optional)
* Relevant technical certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect.
HOW TO APPLY:
To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail.
SIMILAR ROLES OPEN:
As a specialized recruitment agency, we also have several other permanent and contract roles available. Visit our website for more information or explore additional opportunities.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Information Services and Computer and Network Security
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