Insurance Operations ManagerBrightwater are partnered with a growing insurance intermediary in Dublin city centre that now requires an operations manager as they continue to grow. This will suit an insurance professional with a strong background in commercial insurance and operations.Responsibilities:Spearhead the operational management of a leading business-to-business insurance intermediary, overseeing nationwide activities in Ireland and the UK, covering life and non-life insurance products.Take full accountability for end-to-end insurance processes, including policy issuance, premium handling, claims processing, and resolving customer inquiries and complaints efficiently.Maintain strategic flexibility in managing supplier dependencies and ensure operational platforms, software, and access controls meet top-tier security and regulatory standards.Cultivate a high-performing team culture focused on excellence, collaboration, and innovation, aligning with market demands in both jurisdictions.Proactively adapt to regulatory changes from the Central Bank of Ireland (CBI) and Financial Conduct Authority (FCA), embedding compliance into all operational strategies.Design and uphold a robust compliance framework, conducting reviews and advising on regulatory adherence and risk mitigation.Evaluate product offerings, documentation, and marketing materials for compliance, supporting new business ventures with risk assessments.Deliver detailed performance insights to senior leadership, fostering strong ties with regulators, insurers, and external partners while supporting staff development plans.Skills & Experience:Proven leadership experience in managing diverse teams within a fast-paced, regulated insurance or financial services environment across multiple jurisdictions.Deep understanding of insurance operations, including policy administration, claims handling, and premium collection, with a track record in process optimization.Strategic mindset with a history of driving operational efficiency and teamwork