Are you a tech-savvy problem solver with a passion for delivering top-tier IT support? Were looking for a Level 2 Support Engineer to join our growing team and help us provide exceptional service to our clients across Ireland. Key Responsibilities: Provide second-line technical support for hardware, software, and network issues. Troubleshoot and resolve incidents via phone, email, and remote tools. Escalate complex issues to Level 3 or specialist teams when necessary. Maintain accurate documentation of issues and resolutions. Collaborate with colleagues to improve support processes and customer satisfaction. Requirements: 3+ years experience in a technical support support role. Strong knowledge of Windows OS, Active Directory, Microsoft 365, and networking fundamentals. Experience with ticketing systems (e.g., ConnectWise ServiceNow, Zendesk). Excellent communication and interpersonal skills. A proactive, customer-focused mindset. Full clean drivers licence No points, manual car Desirable: Certifications such as CompTIA A+, Network+, Microsoft MCP/MCSA. Experience in MSP environments or supporting enterprise clients. Familiarity with ITIL practices. Why Join Us? Competitive salary and benefits package. Ongoing training and certification support. Ample onsite parking, located near public transport Skills: Customer support, Microsoft 365, Active Directory Benefits: Meal Allowance / Canteen Parking Mobile Phone Company Vehicle