OverviewPlanNet21 Communications, a part of the Conscia Group of companies, is hiring a Network Support Engineer for Dublin South. This is an office-based role but will require visits to customer sites, so a Driving License is required. The successful candidate will work within the PlanNet21 Network Engineering Support team to provide support to our customers within designated Service Level agreements, with customer satisfaction at the forefront of all commitments.ResponsibilitiesTroubleshoot networking issues reported by clients.Liaise with customers to understand their network, provide reports, recommendations and technical detail.On-site installation work, including projects from time to time.Provide technical support by analyzing complex customer issues, identify root cause and resolve in accordance with SLAs to maintain and improve customer satisfaction.QualificationsIT related Degree or Diploma at minimumJuniper JNCIAOther vendor relevant certsMost Important CompetenciesUnderstanding of networking fundamentalsExperience as a field engineer or NOC experienceExperience of multi-vendor equipmentExcellent customer facing skillsProblem solvingWorks well in a teamFluent written and verbal communicationExcellent time management and troubleshooting skillsAbility to work to deadlines and within SLAsEagerness to learn new technologies/skillsContribute to support documentation and knowledge base articlesFull Driver's License and own CarAdditional DetailsPlanNet21 Communications is an Equal Opportunities employer.Seniority level: Entry levelEmployment type: Full-timeJob function: Information TechnologyLocation: Dublin, County Dublin, Ireland
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