Excel Recruitment is excited to partner with our client to recruit a Retail Strategy & Operations Manager for their nationwide retail business. This is a high-impact role for an experienced retail professional with strong operational and commercial expertise, offering the chance to shape the growth of one of Ireland’s largest online grocery businesses.
The successful candidate will be responsible for growing the online business, driving profitability, and ensuring a consistent best-in-class customer experience across all stores. You will lead, motivate, and coach the Online Management team and work closely with store-based teams to deliver ambitious sales and service targets.
Responsibilities:
* Maximise store-level productivity, including pick times, delivery slot optimisation, and turnaround times
* Report on key operational metrics and challenge underperformance
* Identify and implement process improvements to enhance accuracy and efficiency
* Drive continuous improvement across the online business
* Deliver annual sales budgets and growth strategy targets
* Analyse sales data to identify opportunities and coach stores to increase customer numbers and spend
* Manage quick commerce operations and rollout plans
* Work with digital teams to ensure online offerings reflect the in-store experience
* Ensure teams are fully trained to deliver service excellence
* Manage cost budgets in collaboration with Finance
* Support recruitment and training of online teams to deliver exceptional customer service
* Identify opportunities to expand online delivery and click & collect services
Requirements:
* Minimum 5 years’ retail operational management experience
* Proven ability to manage P&L with strong analytical skills
* Project management and pilot initiative experience
* Full clean driving licence (nationwide travel required)
* Proficiency in Microsoft Excel, Word, and PowerPoint
* Strong time management, presentation, and relationship-building skills
We are an equal opportunities employer and welcome applications from all qualified candidates.
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