Ryanair are now hiring for a Newskies Help Desk Agent to join Europe's Largest Airline Group.
This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests within the next 10 years.
The role of a Newskies agent is to assist finance, ground operation, airports, call centers etc to ensure smooth running of the Ryanair operations.
Ensuring all policies and procedures are adhered to and providing feedback to airports/ground ops/training etc.
Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call Centers.
This is a permanent position based in our head office in Swords, Co. Dublin.
The team work on a shift pattern of 4 days on/4 days off.
The shift times are 6am to 5pm and 1pm to Midnight. Duties include but are not limited to:
Liaise with Ground Operations Training Department pertaining to Airport issues.Notify passengers of delays/cancellation/ schedule changes by email, SMS, PUSH and on the Ryanair Day of Travel App.Update of web notices on Ryanair.comCreate Ad hoc disruption videos for the Day of Travel AppCreate and maintain all access to the reservations systemLiaise with systems department regarding any bugs and defectsRequirementsPrevious experience in similar role would be a distinct advantagePrevious Airline/Airport experience would be a distinct advantageMust have flexible approach and ability to remain diplomatic and tactful whilst working under pressureShow a natural ability in problem solving.Proactive approach to dealing with errors/complaintsPossess a high level of interpersonal and written skillsA good knowledge of Microsoft officePersonality traits – Enthusiasm, flexibility, patience and ability to work on your own initiative.Energetic and enthusiastic individual looking to thrive and progress in an expanding companyApplicant must be flexible with working hoursApplicants must show a natural ability in problem solving.Discounted and unlimited travel to over 250 destinationsDefined Contribution Pension SchemeDeath in Service Benefit – Up to 2 times of annual basic salary20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.Option for up to 5 additional unpaid leave days per year
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