We are looking for an experienced Contract Manager to join the Apleona team in Dublin 14
Main duties and responsibilities
Ensure consistent achievement of service level agreements (SLAs) and key performance indicators (KPIs).
Conduct regular site inspections to maintain operational excellence, compliance, and safety standards.
Drive service innovation and implement process improvements across contracts.
Manage full P&L responsibility for assigned contracts, ensuring profitability and cost control.
Develop and manage budgets, forecasts, and financial reporting.
Identify opportunities for additional works, efficiencies, and margin growth.
Support the Portfolio Director in pricing, renewals, and commercial negotiations.
Act as the key point of contact for clients, fostering strong and collaborative relationships.
Conduct regular client meetings and performance reviews to discuss service quality, performance metrics, and improvement plans.
Proactively address issues, implement corrective actions, and ensure client satisfaction and retention.
Lead, develop, and motivate site-based teams to deliver high-quality service.
Conduct regular training, toolbox talks, and performance reviews.
Support recruitment, onboarding, and succession planning across your contracts.
Promote a culture of safety, inclusion, and continuous improvement.
Ensure adherence to company HSEQ standards, statutory obligations, and industry best practice.
Maintain accurate operational documentation, risk assessments, and site logs.
Provide monthly performance reports and updates to management and clients.
Qualifications and experience
3+ years' experience in a FM Management or similar FM leadership role.
Proven experience managing multi-site commercial or retail contracts.
Strong financial acumen with demonstrable P&L management experience.
Excellent interpersonal and communication skills, with a client-focused mindset.
Experience in managing diverse teams and driving performance improvements.
Strong knowledge of health, safety, and compliance in FM environments.
Proficiency in MS Office; CAFM system experience advantageous.
Results-driven and commercially focused.
Professional, confident, and able to influence at all levels.
Flexible and adaptable to a fast-paced environment.
We look forward to your application
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