We are seeking an experienced Customer Engagement Strategist to drive the customer experience for a leading luxury brand. This is a unique opportunity to shape and drive the customer engagement strategy, working closely with senior leadership and retail partners.
">Key Responsibilities:
* Drive client satisfaction initiatives across importers, retailers, and global teams, ensuring alignment with premium service standards.
* Oversee loyalty funds, goodwill budgets, and other resources to maximize impact and customer satisfaction.
* Lead governance of customer feedback programs, analysing surveys, retailer insights, and direct interactions to drive continuous improvement.
* Ensure execution of world-class customer service initiatives, improving touchpoints across all channels, both digital and in-person.
* Serve as key liaison between regional and international client experience teams, fostering alignment on global best practices.
About You:
* Experience: 7+ years in a senior customer experience or marketing role within luxury consumer goods, hospitality, or premium service industries.
* Education: Bachelor's degree in business, marketing, communications, or a related field (Master's preferred).
* Expertise: Strong background in customer experience tools, CRM platforms, and data-driven decision-making.
* Skills: Exceptional leadership, communication, and problem-solving skills, with a strong customer-first mindset.
This is a high-impact role for a strategic leader who is passionate about delivering exceptional customer experiences in the luxury sector.