Overview
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.
With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.
At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.
As a proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.
We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.
And, if you bring your best, then we promise to give you, our best.
Culture and Community
RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.
We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.
We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.
Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.
Our stats don’t lie… in our annual engagement survey
87% of our people celebrate the diversity in their teams and the wider company
90% of our people feel safe to speak up and share if they’ve made a mistake
91% of our people feel valued and respected by leadership
89% of our people are benefiting and thriving through our hybrid working model
So if you want to make a difference every day, we’d love to have you.
Claims Inspector Manager
A Claims Inspector Manager will achieve operational and quality targets. You will spend your time establishing where the fault lies in employers’ liability, public liability and motor liability and driving them to economic settlement or Trial. You will make recommendations and lead settlements of third-party claims. You will enjoy using your strong investigative, negotiation, analytical, relationship management and decision-making skills to deliver an effective and efficient service to support delivery of business objectives.
Reporting directly to Head of Injury & Liability Claims, you will supervise and motivate the team to achieve operational and quality targets and deliver the company customer service proposition.
You will spend your time supporting the pre litigation & litigation teams by attending the Law Library/ Four Courts to provide instructions to Defence Solicitors and to meet with Claimants Solicitors. You will also build relationships with Plaintiffs Solicitors & Counsel with a view to facilitating and generate pre litigation settlements.
Key Responsibilities
* Providing the most effective and efficient, negotiation and settlement service for claims.
* Acting as a point of referral to colleagues and customers, providing expert advice and guidance.
* Overseeing audits of Panel Investigators & external Claim Handling Providers to ensure quality service
* Guiding and coaching new team members to increase professional and technical capability.
* Working closely with managers and other supervisors to effectively implement change and strategy to deliver agreed business benefits.
* Drive behaviours that:
* Ensure key SLAs are met within the team
* Create an environment of learning and development to ensure our customers receive an informative & professional experience.
Requirements
* CIP Qualification or ideally MDI Qualification
* 7 years’ experience in relevant role
* Experience within customer management and technical teams (that has involved coaching / guiding others)
* Experience with the Irish Legal and Court Systems
* Legal qualifications are preferrable
* Role is based in Dublin
Regulatory Requirements
If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.
RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status
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